Unit 4: Improving Communication Skills
Improve communication, resolve conflicts, influence emotions
Managers communicate; the very best do it effectively. As a manager, almost everything that you are responsible for is accomplished with and through others. Your communication skills are an essential key to your success.During this three-day course, participants will enhance their communication skills, their ability to resolve conflicts, and their appreciation for emotions in the workplace.
- Communication: Creating shared understanding and enhancing your interpersonal influence skills
- Conflict Resolution: Re-directing time and energy from a conflict to the needs of the workplace
- Emotional Intelligence: Being more intelligent about the information and energy inherent in workplace emotions
“I came to my first UW-Madison Basic Management course because my supervisor highly recommended it…and now I see why! ‘Improving Communication Skills’ exceeded my expectations, specifically in the way the instructors structured the class around the participants’ concerns: they listened to our individual issues and provided real, business-related solutions we could immediately use back at the office. Thanks to this course, I now better understand my communication style and emotional background, as well as how each of these affects every person I talk with every day. I feel this course improved me and helped me to grow as an individual — thank you!”
Nate Mattke, Project Engineer, Kohler Co., Kohler, WI
“The instructors were able to convey the material in a way that was different and it really took hold in my mind. I could relate to what they were saying and that made it real for me.”
Joyce Sweeney, Senior Analyst, TDS Telecom, Madison, WI
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 2.0 Continuing Education Units (CEUs) or 20 hours.
kwittenwyler@exed.wisc.edu